Dear Valued Patient,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 724.228.3142. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Greg Nairn and Staff
We wanted to provide our valued patients with an update on the reopening of dental practices in Western Pennsylvania. At this time, following directive from Governor Wolf and the PA Department of Health, dental offices in Pennsylvania are not able to open for routine dental care. We are hopeful that we will get more information on a timeframe over the next week or so.
In the meantime, we are still open for dental emergencies, so if you have any dental questions or issues, please call 724.228.3142 and we will respond ASAP. We are also keeping a detailed list of all missed appointments and as soon as we know when we can safely reopen, we will call all of you to get rescheduled.
As always, if there are any changes or updates, we will communicate any relevant information to you. We miss your smiling faces and hope to see you soon! Hope you and your families are heathy and safe.
Dr. Greg and Staff
The COVID19 pandemic and its impact on our daily lives is rapidly evolving. These changes are also affecting how we currently treat dental patients and emergencies.
Associates in Dentistry recognizes the unprecedented and extraordinary circumstances dentists and their patients face during this pandemic. We will continue to serve our patients with emergency needs to help prevent overwhelming hospital emergency departments over the next few weeks.
Under these circumstances, while essential dental emergency services will continue to be performed, we recognize that patients would be best served when telecommunication technology (FaceTime) can be leveraged to support dental care.
If you have a dental emergency or even a question, please call 724.228.3142 and your call will be routed to Dr. Greg. He will respond immediately via video conferencing to determine what is the safest course of action. We consider all of our patients family and want to relieve any dental issues or stress that you may have during this unprecedented time.
Stay safe. Stay healthy. Be kind.
Dr. Greg Nairn and Staff
To our valued patients,
Everyone at Associates in Dentistry is committed to doing our part to protect the health and safety of our staff and patients during this unpredictable and unprecedented time. Although it has not been mandated by the PA Department of Health, the American Dental Association and Pennsylvania Dental Association have recommended that dental offices remain open for emergencies and reschedule all non-essential appointments.
With this recommendation, we have decided to postpone all hygiene and non-essential dental procedures until April 1, 2020. However, we will be open and available to assist you for any emergency dental care that you may need. Please call 724.228.3142 and our office will respond to all emergency calls ASAP.
Until April 1, all routine hygiene appointments will be rescheduled. We will be evaluating and contacting each scheduled dental appointment over the next few days to determine the status of their appointment. Please continue to check our Facebook page and patient emails for additional updates as they become available.
From our dental family to yours, thank you for your understanding and we hope that you stay healthy and safe. We hope to see your beautiful smiles soon.
Dr. Greg Nairn and Staff
As a follow-up to our original message, we have taken the following additional measures to ensure we are providing a safe environment for our patients and staff based on the most current recommendations from Centers for Disease Control (CDC):
We are closely following the CDC guidelines on a daily basis and other sources of recommendation on the steps to take to prevent the spread of COVID19. We will continue to remain open until we are advised otherwise by the PA Department of Health or other governmental agency. We understand there is a lot of uncertainty during these unprecedented times and that communication is very important. We will continue to provide updates to our patients as information becomes available. As always, we are happy to answer any questions that you may have.
We understand our patients and visitors may be anxious about the news of coronavirus (COVID-19). The safety of our patients and staff is our top priority. Please know that the precautions and rigorous infection-prevention protocols we already take every day to prevent the spread of infection in our practice, also helps prevent COVID-19.
This includes the use of personal protective equipment (PPE) including gloves, masks, protective eyewear and gowns provide superior protection for our staff and patients. Our use of disinfectants, up–to-date sterilization practices, dedicated hand washing, and one time use disposable materials also help facilitate safe dental visits for our patients. Non-disposable items such as certain dental tools are cleaned and sterilized in between patients. In addition, we are providing hand sanitizer to all patients, as well as routinely disinfecting all common areas, including the waiting room, reception area and bathroom.
Although we have these infection control precautions and procedures in place, please follow the following guidelines when making or confirming your dental appointment:
**If you are ill with flu-like symptoms, you should reschedule your appointment.
**If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, South Korea) or you have been exposed to someone else who was diagnosed or who was quarantined as a precaution, wait 14 days until you see your dentist to make sure you have not caught COVID-19.
**If you are healthy, there’s no need to cancel your scheduled dental appointment.
We wanted to be proactive on offering information and reassurances to our patients and staff. Your well being is important to all of us at Associates in Dentistry. If you have any questions about our infection control and sterilizations policies, please contact our office.
By Associates in Dentistry
March 12, 2020